20 Year Residential Wear Warranty

Nature’s Oak is sold with a 20 year residential wear warranty covering wear through of the coated surface (to bare timber) in accordance with the conditions listed below. Of course, all care and maintenance guidelines should be followed at all times (a copy of our care & maintenance guidelines is readily available from your Nature’s Oak Timber Retailer, any Premium Floors office or online here). A minimum of 5% of the floor area must have worn through to bare timber to evoke this warranty.

What is not covered?

Wear that may be associated with water or liquid damage from any source (moisture ingress from any source into the board). Scratches, stains or indentations of any type are also not covered by this warranty.

• Wear or structural deformation that may be associated with improper installation or improper maintenance procedures. Installation Instructions are supplied in every pack of Premium Oak.

• The instance of surface checking (fine surface splits), gloss variation between boards, colour variation between boards or natural features including gum veins, knots, insect trails etc. are considered a natural part of timber flooring and are therefore excluded from this warranty.

• Damage, intentional or accidental, caused by abuse, misuse, stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items etc.

• Labour charges associated with any rectification work. In some cases, and only when a floor has been professionally installed by the retailer or place of purchase, reasonable labour costs may be considered, at the sole discretion of Premium Floors Australia.

• Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary. Re-painting, removal of fixtures or furniture, accommodation and any other costs are specifically excluded from this warranty.

How to make a Warranty Claim and What is Covered?

To evoke a claim under this warranty, communication with the retailer that the flooring was purchased from must be made. Proof of purchase will be required when contact with the retailer is made. The retailer will then contact Premium Floors to arrange an inspection of the flooring installed, shortly after which a determination will be made regarding the warranty claim. Only if the retailer is no longer trading, direct contact with Premium Floors Australia should be established by the consumer. Only an authorized representative of Premium Floors Australia can authorise a warranty claim. In the event that a claim is authorised, a remedy will be issued in writing by Premium Floors. Remedies will be tailored to suit individual circumstances. Remedies can vary depending on the condition of the floor and warrantable area from full floor replacement to the repair of individual boards. The remedy on each claim will be at the sole discretion of Premium Floors Australia. Should board replacement be necessary, new boards from the current batch will be supplied to replace or repair boards. This warranty is in addition to, and has no impact on, statutory rights of any purchaser. Claims must be lodged by contacting the retailer from where the flooring was purchased within 15 days of the problem being noticed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Acceptable Quality

Quick-Step Timber flooring is fit for use in internal environments / installations and should not be used externally. Quick-Step Timber floors should be installed in a “timber flooring friendly environment” in which the area is occupied, protected from direct heat and sunlight and where heating and cooling systems are in place and used to control the internal temperatures and humidity. Quick-Step Timber flooring should not be installed in wet areas including bathrooms, toilets, areas or rooms where a floor waste (water drain) is present or required. Residential kitchens are not considered as wet areas. Obviously, Quick-Step Timber flooring should be installed as per the installation instructions (which can be found here and inside each carton) and maintained in accordance with the care & maintenance guidelines (available here or from your Quick-Step Timber retailer).